Shipping Policy

At Haven Outdoor Fireplaces, we understand that purchasing a fireplace or fire feature is a significant investment. We work closely with our suppliers and shipping partners to provide reliable delivery, clear communication, and accurate expectations from the time your order is placed until it arrives.

Shipping Coverage Area

We currently ship within the continental United States. At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Some products may have additional delivery restrictions based on their size, weight, or manufacturer requirements. Any applicable restrictions will be communicated before shipment.

Order Confirmation

Once your order is placed, you will receive an order confirmation email with your order details. We then verify product availability and begin coordinating fulfillment.

If an item is temporarily out of stock, backordered, or requires additional lead time, we will contact you with the updated expected timeline so you can make an informed decision about your order.

Order Processing Time

Most in-stock orders are processed within 3–5 business days. Business days are Monday through Friday, excluding federal holidays.

Processing time refers to the period required to confirm, prepare, and release your order for shipment. It is separate from the carrier's transit time.

Shipment Notification & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information whenever tracking is available.

For oversized freight shipments, the freight carrier may contact you directly to coordinate or schedule delivery. Please ensure the telephone number provided with your order is accurate and accessible.

Estimated Delivery Time

After processing, most orders arrive within approximately 3–7 business days in transit. Customers should generally allow 7–12 business days from order placement to delivery for in-stock products.

These timeframes are estimates rather than guaranteed delivery dates. Certain oversized products, remote destinations, or supplier-specific items may require additional time.

Shipping Carriers

Depending on the product and destination, orders may ship via FedEx, UPS, USPS, or professional freight carriers.

Large and heavy fireplaces, fire pits, and related products may require freight delivery. Oversized freight orders may be delivered curbside, meaning the shipment is delivered to the curb or nearest accessible point at the delivery address rather than brought inside the home or to its final installation location.

Delays & Exceptions

While we work hard to keep orders on schedule, occasional delays may occur because of severe weather, carrier disruptions, inventory changes, holidays, or other circumstances outside our direct control.

If we become aware of a significant delay affecting your order, we will proactively contact you with updated information whenever possible.

Contact Information

Questions about an order or upcoming delivery are always welcome. Our customer support team is here to help.

Haven Outdoor Fireplaces
Email: Support@HavenOutdoorFireplaces.com